Refund Policy
30-Day Satisfaction Guarantee
At FUZMORI, we want you to be completely happy with your AI companion. If for any reason you are not satisfied with your purchase, we offer a 30-day refund policy.
Eligibility for Refund
- Items must be returned within 30 days of the delivery date.
- The product must be in its original condition: unused, undamaged, and in the original packaging.
- All included accessories (USB-C cable, quick start guide) must be returned with the product.
- Proof of purchase (order number) is required.
Non-Refundable Cases
- Products that show signs of physical damage caused by the customer (drops, water damage, etc.).
- Products purchased from unauthorized resellers.
- Items returned after the 30-day window without prior arrangement.
How to Request a Refund
- Contact our support team at hyqc2024@outlook.com with your order number and reason for return.
- We will provide a Return Merchandise Authorization (RMA) number and return address within 2 business days.
- Ship the product back in its original packaging. Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
- Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
Refund Method
Refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Defective Products
If your FUZMORI companion arrives damaged or defective, please contact us within 7 days of delivery. We will arrange a free replacement or full refund, including return shipping costs.
Warranty
All FUZMORI products come with a 1-year manufacturer warranty covering defects in materials and workmanship. This warranty does not cover accidental damage, misuse, or normal wear and tear.
Last updated: September 2026