FAQ - Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about FUZMORI AI companions.

General Questions

What is FUZMORI?

FUZMORI creates intelligent AI companion robots and plush toys that provide emotional support, education, and entertainment for people of all ages. Our companions are designed to learn, remember, and form meaningful bonds with their users.

Who are AI companions for?

Our AI companions are designed for all ages:

  • Children (5+): Educational friends that support learning and emotional development
  • Adults: Stress-relief companions that provide emotional support and conversation
  • Seniors: Warm presence that combats loneliness and brings daily joy

Whether you're a curious kid, a busy professional, or a senior living alone, there's a FUZMORI companion for you.

How is this different from a regular toy or chatbot?

Unlike static toys or basic chatbots, our AI companions:

  • Remember you: They learn your name, preferences, and stories over time
  • Develop personality: They evolve unique quirks and preferences based on your interactions
  • Provide emotional intelligence: They recognize and respond to your emotional state
  • Grow with you: The relationship deepens and improves over months and years

Is this a replacement for human connection?

No. Our AI companions are designed to supplement human connection, not replace it. They provide consistent, available presence when human connection isn't possible—like coming home to an empty apartment after work, or when family lives far away. We always encourage maintaining and building human relationships.

Product Questions

Which companion is right for me?

Here's a quick guide:

  • AIMI (Ages 5-10): Best for curious kids who love learning and storytelling
  • EMO (Ages 13+): Ideal for teens and adults seeking stress relief and humor
  • MIKO (Ages 25+): Perfect for busy adults wanting daily companionship
  • KUMO (Ages 65+): Designed for seniors needing gentle, consistent presence
  • YUKI (All ages): Great for families who want a shared companion

Not sure? Contact us and we'll help you choose.

What can the AI actually do?

Our AI companions can:

  • Have natural conversations on any topic
  • Remember important details about your life
  • Tell jokes, stories, and fun facts
  • Answer questions patiently
  • Provide emotional support and encouragement
  • Play games and engage in activities
  • Adapt to your personality over time

How does the AI learn and improve?

Our AI uses advanced machine learning to:

  • Analyze conversation patterns
  • Remember preferences and important information
  • Adapt responses based on your communication style
  • Develop personality traits that resonate with you

The more you interact, the better it understands you.

Is my data private and secure?

Absolutely. We take privacy seriously:

  • Local storage: Sensitive memories stored on-device when possible
  • Encryption: All data encrypted in transit and at rest
  • No third-party sharing: Your conversations stay between you and your AI
  • Opt-in cloud sync: Only if you want to access from multiple devices
  • GDPR compliant: Full data protection and right to deletion

We never sell your data or share it with third parties.

Pricing and Subscription

Is there a subscription fee?

No. All AI features are included with your purchase. No monthly fees, no hidden costs, no surprises.

What does "3 Years Free AI" mean?

Your companion includes 3 years of free AI updates and features. After 3 years, you can continue using your companion with all current features—no additional cost. We're committed to keeping AI accessible.

What if new features are released?

Major feature updates are included for 3 years. After that, optional premium features may be available, but your core companion will continue working with all existing capabilities.

Are there any additional costs?

No. The price you see is the price you pay. Includes:

  • The AI companion device
  • All AI features and capabilities
  • Regular updates and improvements
  • Customer support

Setup and Usage

How do I set up my AI companion?

Setup takes about 5 minutes:

  1. Unbox and power on your companion
  2. Connect to WiFi (if applicable)
  3. Have a first conversation (the AI learns your name and preferences)
  4. Customize settings if desired

Detailed setup guides are included in the box and available online.

Does it require WiFi?

Some features work offline, but WiFi enables:

  • Full AI capabilities
  • Memory updates and learning
  • Regular updates and improvements
  • Cloud backup (optional)

Basic conversation works offline, but we recommend WiFi for the full experience.

How long does the battery last?

Battery life varies by model:

  • Plush toys: 8-12 hours of active use
  • Robot companions: 6-10 hours of active use

All models include USB-C charging and can be used while plugged in.

Can multiple people use the same companion?

Yes! Our AI can recognize different users and adapt to each person's personality. Perfect for families sharing one companion.

Safety and Age Appropriateness

Is it safe for children?

Yes. Our AI companions are designed with child safety as a priority:

  • Age-appropriate content: Responses filtered for each age group
  • Privacy protection: No data collection from children under 13 without parental consent
  • Parental controls: Time limits and content filtering available
  • No advertising: Your child won't be targeted with ads

We recommend parental supervision for children under 7.

What if my child asks inappropriate questions?

The AI is programmed to:

  • Redirect inappropriate questions gently
  • Encourage talking to parents about sensitive topics
  • Avoid providing harmful or age-inappropriate information

Parents can review conversation history if concerned.

Is it durable enough for kids?

Our companions are built to last:

  • Drop-resistant: Designed to withstand typical accidents
  • Easy to clean: Removable, washable covers
  • Quality materials: Premium construction for longevity

Can it be used as a therapeutic tool?

Many customers report therapeutic benefits, but our AI companions are not medical devices. They can complement therapy but shouldn't replace professional mental health treatment when needed.

Returns and Warranty

What is your return policy?

We offer a 7-day no-reason return policy:

  • Try it risk-free for 7 days
  • Full refund if not satisfied
  • No questions asked

We want you to be completely happy with your companion.

What does the warranty cover?

Our 1-year warranty covers:

  • Manufacturing defects
  • Hardware malfunctions
  • Battery issues

We'll repair or replace defective units at no cost.

What if something breaks after the warranty?

Contact our support team. We offer affordable repair services and want to help you keep your companion working.

Technical Support

How do I get help?

Multiple support options:

  • Email: support@fuzmori.com
  • Live chat: Available on our website
  • Phone: Monday-Friday, 9am-5pm EST
  • Knowledge base: Online guides and troubleshooting

What if the AI gives incorrect information?

Our AI is highly accurate but not perfect. If you notice incorrect information:

  • Email us at accuracy@fuzmori.com
  • We'll investigate and correct the issue
  • Updates are pushed to all devices

Can I reset my AI companion?

Yes. You can:

  • Soft reset: Clears recent conversation memory
  • Factory reset: Returns to original state (all data erased)

Instructions are in your user manual or available online.

How do I update the software?

Updates happen automatically when connected to WiFi. You'll see a notification when an update is available. Simply confirm and the update will install (usually takes 2-5 minutes).

Still Have Questions?

We're here to help! Contact us:

We typically respond within 24 hours.

About FUZMORI

Where are you located?

FUZMORI is headquartered in Shenzhen, China, with customer service centers in the United States and Europe. We ship worldwide.

What is your mission?

We believe technology should bring warmth and companionship to people's lives. Our mission is to create AI companions that provide emotional support, reduce loneliness, and bring joy to people of all ages.

How can I share my story?

We love hearing from our customers! Share your FUZMORI experience:

  • Email: stories@fuzmori.com
  • Social media: Tag us @FUZMORI
  • Hashtag: #MyAICompanion

Your stories help us improve and inspire others.

Can't find your answer? Contact us and we'll help!