Contact Us

We're here to help! Reach out to our customer support team with any questions about our products, your order, or technical support.

Customer Support

Email: support@fuzmori.com

We aim to respond to all emails within 24 hours during business days.

Phone Support

Phone/whatsapp: +86 13854657136

Available during business hours (see below).

Business Hours

• Monday - Friday: 9:00 AM - 6:00 PM (Hong Kong Time, GMT+8)
• Saturday: 10:00 AM - 4:00 PM (Hong Kong Time, GMT+8)
• Sunday: Closed

For urgent issues outside business hours, please email us and we'll respond as soon as possible.

Mailing Address

HONG KONG HAOYUAN INTERNATIONAL TRADE LIMITED
253-261 Hennessy Road
Wan Chai, Hong Kong
Hong Kong Special Administrative Region

Quick Response Guide

For fastest service, please include:

• Your order number (if applicable)
• Product name or model
• Detailed description of your question or issue
• Photos (if reporting a problem)

Common Questions:

• Order Status: Check your tracking email or email us with your order number
• Returns: Email us at support@fuzmori.com to initiate a return
• Technical Support: Include product model and issue description
• Wholesale Inquiries: Email us at support@fuzmori.com

 

We're committed to providing excellent customer service and will do our best to address your concerns promptly.