FAQ - Frequently Asked Questions
Frequently Asked Questions
📦 Orders & Shipping
Q: When will my order ship?
A: Orders ship within 1-3 business days. During holidays or promotional periods, shipping may be slightly delayed.
Q: What shipping methods do you offer?
A: We offer standard and expedited shipping. You can select your preferred method at checkout.
Q: Do you ship internationally?
A: Yes, we ship worldwide to 30+ countries. Shipping times and costs vary by destination.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
💍 Smart Rings
Q: How long does the smart ring battery last?
A: Battery life varies by model:
- ECG Ring: 7-10 days
- Women's Health Ring: 5-7 days
- Medical-Grade Ring: 7-10 days
- Vibration Ring: 5-7 days
- AI Recording Ring: 5-7 days
Q: Are smart rings waterproof?
A: Yes, all FUZMORI smart rings are IP68 waterproof rated. You can wear them while swimming, showering, washing hands, and during all daily activities without worry.
Q: Do smart rings work with iPhone and Android?
A: Yes, all FUZMORI smart rings are compatible with both iOS (iPhone 5S and later) and Android (5.0 and later) devices. They connect via Bluetooth to our companion app.
Q: Is there a subscription fee for smart ring features?
A: No! All smart ring features are included free forever. No subscriptions, no premium tiers, no hidden costs. You pay once and use all features for the life of the product.
Q: How do I find my smart ring size?
A: We offer a free sizing kit upon request. You can also visit a local jeweler to get professionally sized. Smart rings should fit comfortably but snugly on your finger. Contact us for a free sizing kit before ordering.
Q: What's the difference between the different smart ring models?
A: Each model is designed for different needs:
- ECG Ring: Comprehensive wellness tracking with advanced sensors
- Women's Health Ring: Includes menstrual cycle prediction and feminine health features
- Medical-Grade Ring: Clinical-precision sensors for comprehensive wellness monitoring
- Vibration Ring: Smart notifications, movement reminders, and hydration tracking
- AI Recording Ring: Voice recording, real-time translation in 100+ languages
Q: How accurate is the wellness tracking?
A: Our smart rings use clinical-precision sensors for wellness tracking. The data is intended for personal reference, lifestyle optimization, and wellness awareness. For any health concerns, please consult with a healthcare professional.
Q: How do I use the ECG feature on my smart ring?
A: To record an ECG measurement:
- Wear the ring on the finger pad (指腹) of one hand (index or middle finger recommended)
- Place the index finger of your other hand on the electrode pad on the ring surface
- Hold still for 30 seconds while the recording completes
⚠️ Important: 双手不要触碰 - Your two hands must NOT touch each other during the measurement. The ring detects electrical signals from your heart through your fingers.
Tips for best results:
- Sit still and relax during the measurement
- Ensure the ring fits snugly with good skin contact
- Keep your hands dry and clean
Q: Can I wear my smart ring 24/7?
A: Yes! Our smart rings are designed for continuous wear. They're lightweight (4-6g), hypoallergenic, and comfortable enough for all-day, every-day use.
🎙️ AI Recording Ring Features
Q: Can the AI recording ring record without consent?
A: The recording function only activates when manually started by the user (double-tap to start/stop). It's designed for personal note-taking, meeting notes, and capturing inspiration. Please use responsibly and in compliance with local privacy laws and consent requirements.
Q: What languages does the translation feature support?
A: The AI Recording Ring supports real-time translation in 100+ languages including English, Spanish, French, German, Chinese, Japanese, Korean, Arabic, and many more. Perfect for international travel and business communication.
Q: How does AI transcription work?
A: The ring records audio and syncs to your phone via Bluetooth. Our AI-powered app transcribes the audio with 95%+ accuracy, organizes it by topic, and generates smart summaries with action items.
Q: Is my recording data private and secure?
A: Yes. All recordings are stored locally on your phone, not in the cloud. Your data never leaves your device unless you explicitly choose to share or export it. We take privacy very seriously.
🤖 AI Companion Products
Q: Do AI plush toys require internet?
A: Most functions work offline, but voice interaction and OTA updates require WiFi connection.
Q: Do your products support voice interaction?
A: Yes, all AI products support natural language conversations — chat, storytelling, Q&A, and interactive learning.
Q: Can I customize the AI companion personality?
A: Yes! Through the companion app, you can adjust personality traits, voice style, conversation preferences, and more to match your needs.
Q: How long does the AI companion battery last?
A: Depending on the model, battery life ranges from 4-8 hours of active use. See individual product pages for specifics.
🔧 After-Sales Support
Q: What is the warranty period?
A: All FUZMORI products come with a 1-year warranty from the date of purchase. This covers manufacturing defects and hardware issues.
Q: What if there is a product issue?
A: Contact us within 7 days for hassle-free returns. Within the warranty period, we provide free repairs or replacements for defective products.
Q: How do I get technical support?
A: Reach our support team via:
- Live chat on our website
- Email: support@fuzmori.com
- Phone support during business hours
Q: How do I return a product?
A: We offer a 7-day no-reason return policy. Contact our support team to initiate a return. Once we receive the product in original condition, we'll process your refund within 3-5 business days.
💳 Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express), debit cards, PayPal, Apple Pay, and Google Pay.
Q: Can I get an invoice?
A: Yes, invoices are available upon request. Contact support after your purchase with your order number, and we'll send you an invoice.
Q: Is my payment information secure?
A: Yes. We use industry-standard SSL encryption and secure payment processing. Your financial information is never stored on our servers.
Still Have Questions?
Can't find what you're looking for? Our customer support team is here to help!
- Email: support@fuzmori.com
- Live Chat: Available on our website during business hours
- Response Time: We typically respond within 24 hours