Refund policy
Return & Refund Policy
At FUZMORI, we stand behind the quality of our products. Our smart rings are engineered to last for years of reliable use. However, we understand that sometimes things don't work out, which is why we offer comprehensive protection for your peace of mind.
14-Day No-Reason Return & Refund
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your FUZMORI smart ring, you can return it within 14 days of delivery for a full refund or exchange.
Conditions:
- No questions asked - You don't need to provide a reason
- Product must be in original condition with packaging intact
- All accessories must be included (charging cable, user manual, etc.)
- Product must be suitable for resale (no damage, scratches, or signs of heavy use)
- Proof of purchase (order number) required
How to Initiate:
- Email us at support@fuzmori.com with your order number
- Receive return authorization (RMA) within 2 business days
- Ship product back in original packaging
- Refund or replacement processed within 5-7 business days after inspection
Return Shipping: Customer pays return shipping for no-reason returns.
EU/UK Consumer Right of Withdrawal
For customers in the European Union and United Kingdom, you have a legal 14-day cooling-off period (Right of Withdrawal) under EU Directive 2011/83/EU. You may cancel your order for any reason within 14 calendar days of receiving your product. We will refund you within 14 days of receiving the returned item. This right is in addition to any local consumer protection laws that may apply.
6-Month Quality Issue Replacement
We take pride in our product quality and rigorous testing. However, if you experience any quality issues within 6 months of delivery, we'll provide a free replacement - no hassle, no questions.
What's Covered:
- Sensor malfunctions or inaccurate readings
- Battery issues or charging problems
- Connectivity or Bluetooth issues
- Software or firmware problems
- Any manufacturing defects
Important Condition:
Product surface must be free of deep scratches or physical damage. Since we refurbish and test returned products, excessive scratches or damage caused by misuse may affect our ability to provide free replacement. Normal wear and tear is acceptable.
What We'll Cover:
- Free replacement of the defective product
- Free return shipping - We'll send you a prepaid shipping label
- No inspection fees or hidden charges
How to Claim:
- Email us at support@fuzmori.com with order number and description of the issue
- Include photos or videos showing the problem (if possible)
- Receive RMA number and prepaid shipping label within 2 business days
- Ship the product back (we cover all shipping costs)
- Receive replacement within 7-10 business days
5-Year After-Sales Service
We believe in the longevity of our products. FUZMORI smart rings are designed and built to last for years of daily use. Our commitment to you doesn't end after 6 months.
For issues that arise between 6 months and 5 years after purchase, we offer comprehensive after-sales support:
What's Included:
- Professional repair service for any issues
- Genuine replacement parts from our factory
- Expert technical support to troubleshoot problems
- Firmware updates and software improvements
Service Fees:
After the 6-month free replacement period, repairs may incur a small service fee depending on the nature of the issue:
- Minor issues (software, settings): Minimal cost (typically $20-$50)
- Component replacement (battery, sensor): Minimal cost (typically $20-$50)
- Physical damage repair: Case-by-case evaluation
We always provide transparent pricing before any repair work begins, and you'll have the option to approve or decline the service.
How to Request Service:
- Contact us at support@fuzmori.com with your order number and issue description
- We'll diagnose the problem and provide a repair quote (if applicable)
- Upon your approval, ship the product to our service center
- Receive repaired product within 10-15 business days
Lifetime Technical Support
Regardless of when you purchased your FUZMORI smart ring, we're always here to help with:
- Product setup and pairing assistance
- App troubleshooting
- Feature usage guidance
- Firmware update instructions
- General questions about your device
Technical support is always free - just email us at support@fuzmori.com.
What's Not Covered
- Lost or stolen products
- Damage caused by accidents, abuse, or neglect
- Water damage beyond IP68 rating (submersion, swimming, etc.)
- Unauthorized modifications or repairs
- Normal cosmetic wear (minor scratches, color fading)
- Products purchased from unauthorized resellers
Refund Process
- Refund is processed within 5-7 business days (EU/UK: within 14 days) after we receive and inspect the item
- Refund is issued to your original payment method
- Please allow additional time for your bank or payment provider to process the refund
- Original shipping costs are not refunded (unless product was defective)
Our Quality Promise
At FUZMORI, quality is our top priority. Every smart ring undergoes rigorous testing before leaving our factory. We use premium materials and advanced manufacturing processes to ensure your device provides years of reliable performance.
Our comprehensive return, replacement, and after-sales policies reflect our confidence in our products and our commitment to customer satisfaction. When you choose FUZMORI, you're not just buying a product - you're gaining a long-term partner in your wellness journey.
Contact Us
For any questions about returns, refunds, or after-sales service, please contact us:
Email: support@fuzmori.com
Phone/whatsapp: +86 13854657136
Hours: Monday-Friday, 9:00 AM - 6:00 PM (Hong Kong Time, GMT+8)
Address:
HONG KONG HAOYUAN INTERNATIONAL TRADE LIMITED
253-261 Hennessy Road, Wan Chai, Hong Kong
Please include your order number and a description of your issue for faster assistance.
Last updated: October 2026